Welcome to LAZULI Online. Our goal is to make your shopping experience as convenient and enjoyable as possible. All order processing and fulfillment is conducted at our Boston office. You can reach us via email (firstname.lastname@example.org) or telephone (617.375.7879).
Keeping your information safe is very important to us. LAZULI online is powered by Yahoo!, and relies on the security and protection of Yahoo! LAZULI uses Secure Sockets Layer [SSL] with 128 bit encryption technology, which is the highest standard in Internet security, to protect your credit card information.
LAZULI respects your wish to remain anonymous and we do not sell or rent the information you provide us, nor do we purchase data on our customers. Your information will only be used internally to better develop our customer relationships and to provide you with the best possible service. Feel free to contact us at any time if you have questions.
In order to continue providing you with unique and innovative designs, many items in the LAZULI collection are limited in quantity. If we do not have an item in stock, you will be contacted with the option of a backorder or cancellation. Credit card charges for any out of stock items will be refunded but all available items in your order will be charged and shipped.
It is important to us that you are happy with your LAZULI purchase. In the event that you require an exchange or store credit, please call us at 617.375.7879 to receive a return authorization number. We are not held responsible for any unauthorized packages sent to us. LAZULI will accept returns of unused goods in original packaging within 14 days of purchase for exchange or store credit only. No cash refunds. Please note that original and return shipping fees are non refundable. For your protection we recommend that you send all returned items via an insured carrier. Sale items are FINAL SALE without exception. This return policy only applies only to purchases made at www.lazulijewelry.com.
To exchange your order, please send your unused items along with a copy of your receipt, your return authorization number, and a list of the items that you would like to receive in exchange.
Please send to the following address:
Attn: Web Returns
5 Adams St.
Brookline | MA | 02446
Please follow the same procedure as above. Upon receipt of your return, you will be emailed a store credit code which can be redeemed online at any time.
PLEASE NOTE- free shipping will not be granted on exchanged items. You will be responsible for paying your own shipping fees and the amount due will be deducted from your store credit.
All orders are double checked for quality assurance prior to leaving our Boston showroom, however, very rarely, items may be damaged or lost during shipment. LAZULI must be notified of any damaged or missing items within 5 days of receipt.
LAZULI accepts Mastercard, Visa, American Express, and Discover.
Packages shipped within Massachusetts will be charged the mandatory 6.25% sales tax.
Should you prefer to place a phone order, please contact our customer service representatives at 617.375.7879.
Please contact us at email@example.com or 617.375.7879 with any questions.
Thank you for shopping at www.lazulijewelry.com.